Privacy Policy

Effective Date: July 24, 2026

Website: https://www.ramsayanimalclinic.ca/

Ramsay Animal Clinic (“we,” “us,” or “our”) respects the privacy of our clients, website visitors, and community members. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information collected through our website, online forms, and in-clinic operations in accordance with Alberta’s Personal Information Protection Act (PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal and pet-related information necessary to deliver veterinary care, process transactions, and maintain effective communication.

Information You Provide Directly

• Contact Details: Name, phone number, email address, physical address, and emergency contact details.
• Pet Records: Pet name, species, breed, age, medical history, vaccination records, dietary details, and behavioral notes.
• Appointment & Registration Details: Information submitted via online booking forms, new client registration forms, and inquiries.
• Financial Data: Payment details processed securely for services, prescription food, and online store orders.

Information Collected Automatically

When you visit our website, standard web log information is collected via cookies and analytics technologies:

• IP address and browser specifications
• Operating system details
• Pages visited, time spent on pages, and navigation pathways

2. How Information Is Used

Information collected is utilized strictly for professional veterinary, administrative, and service-related purposes:

• Delivering veterinary medical care, surgery, diagnostic testing, and pharmacy fulfillment.
• Setting, confirming, and reminding you of scheduled appointments or follow-up visits.
• Processing payments, issuing invoices, and managing client accounts.
• Processing online store purchases and grooming reservations.
• Sending essential updates regarding medical care, laboratory results, or health reminders.
• Improving website functionality, user experience, and clinic operations.

3. Disclosure of Information

We do not sell, rent, or trade personal details. Information is disclosed only under the following specific circumstances:

• Veterinary Care Continuity: Sharing medical records with referral hospitals, emergency facilities, diagnostic laboratories, or specialty clinics involved in your pet’s treatment.
• Third-Party Service Providers: Trusted vendor platforms assisting with payment processing, online store management, IT infrastructure, or appointment communications, bound by strict confidentiality obligations.
• Regulatory & Legal Requirements: Adhering to legal duties, court orders, or requests from the Alberta Veterinary Medical Association (ABVMA) or public health authorities when legally required.

4. Consent

By providing personal information to Ramsay Animal Clinic through our website, registration forms, or in-person interactions, you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw consent for marketing or optional communications at any time by contacting us.

5. Safeguards & Security

We maintain administrative, technical, and physical security measures to protect personal information against unauthorized access, loss, alteration, or disclosure. Digital records are stored securely, and access is restricted to authorized clinic staff requiring the information for operational duties.

6. Accessing & Correcting Your Information

Clients have the right to request access to their personal information and pet medical records held by Ramsay Animal Clinic. You may also request corrections to update out-of-date or inaccurate information.

To submit a request, contact our office using the details below.

7. Contact Details

For inquiries, privacy concerns, or record updates, reach out to our team directly:

• Clinic Name: Ramsay Animal Clinic
• Address: 1639 17A Street SE, Calgary, AB T2G 3W8
• Phone: (587) 480-8100
• Email: info@ramsayanimalclinic.ca
• Fax: (587) 480-8181

8. Policy Updates

This Privacy Policy may be revised periodically to reflect operational adjustments or legal updates. Revisions take effect immediately upon posting to our website.